Privacy Policy

Privacy Policy

At Fargo Steel, we are committed to protecting your privacy. We collect and use personal information solely for order processing, customer communication, and service improvement. We do not sell, rent, or share your information with third parties except as required for order fulfilment or by law. We implement security measures to safeguard your data. By using our website and services, you consent to our privacy practices.

We comply with South Africa’s Protection of Personal Information Act (POPIA), ensuring that personal data is processed lawfully and transparently. Users have the right to request details on how their data is processed, as well as request corrections or deletions of their data where applicable. Personal data may be retained as required by law for tax or audit purposes. We may share personal data with third-party service providers for order fulfilment, under the obligation that they securely store and use it only as necessary. We will not share your data with third parties without your consent, except in cases where legally required.

For any concerns, please contact us.

Shipping and Delivery Policy

• Fargo Steel processes orders promptly and ships them as per the agreed timeline.
• Shipping costs and estimated delivery times will be provided at the time of purchase.
• We use reputable carriers, but delivery times may vary due to unforeseen circumstances.
• Customers are responsible for providing accurate shipping information.
• If you experience delays or issues, please contact us immediately.

Terms of Service

By using Fargo Steel’s services, you agree to the following terms:

• All quotes and pricing are subject to change based on material costs and availability.
• Fargo Steel is not liable for project delays due to circumstances beyond our control.
• Any modifications to an order must be requested in writing and are subject to approval.
• Fargo Steel retains ownership of all designs and intellectual property unless otherwise agreed in writing.
• By using our website or services, you acknowledge and accept these terms.

Refunds and Returns Policy

Fargo Steel strives to deliver high-quality products and services. If you are not satisfied with your order, please review the following guidelines:

• Refunds and returns are only accepted for manufacturing defects or incorrect orders.
• Claims must be made within 7 working days from the date of delivery. After this period, Fargo Steel is not responsible for any product defects or issues.
• Custom or modified orders may not be eligible for returns unless there is a proven defect.
• All return requests must be submitted in writing, and Fargo Steel reserves the right to inspect returned items before issuing any refunds or replacements.

For further inquiries, please contact Fargo Steel’s customer service.